TERMS & CONDITIONS
ALT Active and Mother Connection are trading names under the Registered Australian ABN:38104097674
The use of this site is governed by the policies and terms and conditions as set out below. Your use of this site and/or placement of an order indicates your acceptance of these policies and terms and conditions. These terms and conditions shall supersede any prior terms or conditions included with any purchase order, whether or not such terms or conditions are signed by ALT Active.
ALT Active reserves the right to amend and/or update these terms and conditions at any time without notice.
By ordering or registering with altactive.com.au you grant us the right to add your contact details to our mailing list. From time to time we may contact you about special offers and new products. You can remove yourself from our mailing list by either unsubscribing via a newsletter link or by contacting our Customer Service via the contacts page.
Your receipt of an electronic or any other type of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ALT Active reserves the right at any time, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment. Customers placing orders over a certain amount may be asked to provide additional information or verification before their order is accepted for processing. ALT Active does not accept orders, on its retail site, from wholesalers or any other customers who intend to resell the products offered by altactive.com.au. Only approved wholesalers are permitted to on-sell product.
LIMITATION OF LIABILITY
Subject to any applicable law that cannot be excluded, ALT Active and its related entities will not be liable to you or any other person for any non-excludable direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from or in connection with products or services available or supplied to you, or on your behalf, through this website.
For all other claims or liability, as far as permitted by law, the maximum liability of ALT Active and its related entities for any loss, damage or claim whatsoever arising out of or in connection with this website, these terms and conditions, any products or services available or supplied to you, or on your behalf, through this website will be $100.00 in aggregate for all claims by a customer. ALT Active and its related entities will not in any case be liable for any lost profit (direct or indirect), deletion or corruption of electronically or digitally stored information or incidental, consequential or special damages arising out of or in connection with this website and the content and the products and services available or accessible on the website.
ALT Active is not liable for any losses or damages caused by this website or any other website linked to or from this website. ALT Active reserves the right to refuse any order without giving reason. Should we choose to cancel an order we will make reasonable attempts to contact you using the details you provided. All refunds will be issued using the same payment method as the original order.
COPYRIGHT AND TRADEMARK NOTICE
Images, text, site design, logos, graphics and any other content and software on this site, including their arrangement, selection and assembly, are the property of ALT Active. You may only use this website for your personal and strictly non-commercial purposes. Except to the extent permitted by relevant legislation, you must not copy, use, modify or transmit, store, publish or distribute any material on this website or create any other material using material from this website, without obtaining our prior written consent.
Unauthorised use of the images, designs and other material appearing on this site may violate copyright, trademark and applicable laws and may result in criminal or civil proceedings and penalties.
ALT Active makes no warranties, representations or statements or guarantees (whether express or implied) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.
Colours of products are as accurate as the website allows and may differ slightly to the actual product due to the nature of photography and/or monitor colour calibration.
In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or oversight, ALT Active shall have the right to refuse or cancel any orders placed for products listed at an incorrect price. If your credit card or PayPal account has already been charged for the purchase and we then cancel the incorrectly priced item from your order, ALT Active shall, as soon as possible, issue a credit to your card or PayPal account, in the amount of the charge.
SHIPPING & DELIVERY
All domestic retail orders are shipped via Startrack or Australia Post and upon ordering customers automatically give authority for their order to be left unattended at their delivery address. ALT Active will only replace orders sent using these methods provided the order is proved lost in transit by the delivery service company.
From time to time factors such as order size, weight and/or shipping address may require us to ship via another method. ALT Active reserves the right to change your shipping method in these cases without notice to you and will provide you tracking details for the new carrier once shipped.
All delivery times provided by ALT Active are estimates only. ALT Active will not be liable for late deliveries and/or any loss or damage relating to late deliveries.
In the event that an item you have ordered is out of stock, ALT Active will make all reasonable attempts to notify you using the details you provided. If ALT Active is unable to contact you we reserve the right to refund you for the out of stock item and proceed with your order. By agreeing to our terms and conditions you acknowledge all information set forth under our Australian and International shipping pages.
Please note that ALT Active is unable to grant specific delivery requests such as “Deliver between 10-12pm” or “leave parcel in back yard”. ALT Active is not responsible if your delivery instructions are not followed.
REFUNDS & RETURNS
Returns for refund or exchange will only be accepted if they are in new condition with tags attached, unless goods are being returned as faulty. We recommend sending returns via Registered Post as ALT Active is unable to accept responsibility for items lost in transit. Gift Vouchers and promo codes cannot be applied to exchanges. Returns must be made within the timeframe listed on our Returns page unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Any items, unless faulty, returned outside of our returns period, or items returned damaged, without tags and/or dirty (unless faulty), will be the responsibility of the customer to retrieve. ALT Active will not return these items to you.
Ordering from altactive.com.au indicates acceptance of our full Refunds and Returns policy, which can be viewed here.
CHANGE OF ADDRESS
The shipping address for your order is shown in the checkout and on your order confirmation email. In the event that you entered an incorrect address, or did not update your address details, ALT Active cannot accept any responsibility and is not liable for any associated loss.
Address changes can only be accommodated before an order leaves our warehouse.
PRICING & CUSTOM CHARGES
Prices are subject to change at any time without notice. ALT Active does not offer reimbursement of the difference for any items purchased immediately prior to the launch of a sale, whether the sale has been advertised or not.
There may be duties and taxes added to your package by the destination country. These duties and taxes are not included in your order total but must be paid separately by you upon delivery. All credit cards are charged in Australian dollars. All non-Australian currency figures are approximations only.
All Gift Cards are to be treated as cash. ALT Active is not liable in the case that a Gift Card voucher code or email is lost or stolen. All Gift Card Sales are final, ALT Active do not hold any responsibility of the fair use of gift vouchers once a sale is final. Gift Vouchers purchased through our website have strictly 12 months validity and any form of extension is at the discretion of ALT Active. ALT Active reserves the right to select any time period for validity and this is subject to change.